Call Investigation Solution

"Our Technology Advantage"

Do you know what’s going on in your facility? 

Drugs?

Escape?

Weapons?

Contraband?

Gang Activity?

Witness Tampering?

Terrorist Recruitment?

Undercover Agents Compromised?

Without listening to inmate telephone calls, you would never know. That is, until now!

Call IQ is our new tool designed to reduce criminal activity from making its way into correctional facilities. This investigation tool works with the recorded phone calls from the inmate phone system and allows criminal investigators and correctional staff to listen to only calls containing potential criminal activity. The way the Call IQ system works is that it automatically transcribes the inmate phone calls from voice to text and alerts the investigator of potential crime.

NOT word search

It is so much more! Although, you can search for a word, Call IQ allows the investigator to enter a word or phrase and retrieve phone calls containing that word and other related terms. For example, if the investigator wanted to find out who smuggled in cocaine into a particular cell block, he could search for the term cocaine and retrieve any phone calls that mentioned the word cocaine, blow, powder, snow, etc. Call IQ will also retrieve other phone calls that may also be of interest. For example, if the facility that is having issues with cocaine in its cell blocks is also having problems with gang recruitment, Call IQ will direct the investigator to calls that use gang and drug terminology in the same inmate phone call.

Call IQ designed for corrections

The problem with conventional voice to text software and other inmate phone vendor word search programs is that they rely on standard language models. Those language models are generally trained by broadcast television or college student volunteers. If you ask any correctional professional, they will tell you that inmate’s language is nothing like broadcast television or college students. Call IQ is trained using your own inmate’s phone calls. This allows the system to match the language model with the phone calls that it will be searching. Once trained, Call IQ will continue to adapt as your language model changes. Call IQ also comes preloaded with a slang dictionary containing over 65,000 terms and phrases.

Data mining at it’s finest

Feature set