Inmate Telephone Solution

"Our Technology Advantage"

Offender Communication System (OCS) is the most configurable state of the art inmate phone system available in the market today. Through superior engineering, we have built a phone system that does so much more than simply permit an inmate to make phone calls. Our system was designed to integrate directly into your existing network, giving anyone with the appropriate authorization the ability to access the application from the comfort of their own office. In fact, our phone systems can be networked together to support a complex of facilities regardless of their physical location. Even better, we have built the phone system from the very beginning as an application that can be network accessed. The inmate phone system can even be accessed through a secure Internet connection, should you choose to do so. Every function that is available from your desk is now available to you no matter where you are!

Superior Customer Service

In addition to our inmate phone system you will enjoy the benefits of our superior customer support, not only for your facility but also your inmates’ family and friends. For your facility, we will train, service, and support your system for the life of your contract. Our dedication is to our customers, so if an upgraded system becomes available in the midst of your contract you will receive that upgrade. We do not wait until it’s time to renew, you will receive every benefit that our new customers receive throughout the entire duration of your contract. For inmates’ friends and family members we offer a variety of services such as kiosks in your jail’s lobby, websites with 24/7 support, a dedicated call center, an automated phone system for deposits, and so much more.

Changing Your Phone Vendor

The biggest decision facing any correctional facility toward the end of its current inmate phone contract is, “why should I change?” Each facility is unique but we frequently hear the following reasons:

 

We have the solution 

Our Offender Communication System (OCS) is the most feature rich system on the market. It was designed by our users, correctional professionals just like you, who have packed the system with every feature and function that you could ever use in an inmate phone system. Our inmate phone system has a number of criminal investigation tools that will assist you and your staff with eliminating criminal activity in your facility such as drugs and weapons smuggling, gang activity, escape plots, terrorist recruitment, and more. It is also a stable system that has been on the market for years and is backed by a helpful and knowledge customer support structure that can assist in nearly every problem. Our company has been around for over twenty-five years and has seen virtually every situation that can occur. We can handle it and will improve your experience. As for inmates’ families and friends, Digital Solutions / Inmate Telephone, Inc. has numerous options that are available to them to make their life easier. Some of those options are kiosks in your facility’s lobby, websites with 24/7 support, a dedicated call center, an automated phone system for deposits, and so much more.

Improve Your Experience

The Offender Communication System is the most feature rich inmate phone system on the market. When a correctional facility chooses to purchase any of our products they are not only receiving the technology but also a team dedicated to improving their experience. From interfacing to your current technology systems to training your staff to supporting your facility after the project is live, you will not be let down by our team. With a 98% customer retention rate and over twenty-five years of creating products for the public safety sector, we must be doing something right!