Offender Communication System (OCS) Offender Communication System (OCS) is the most configurable state of the art inmate phone system available in the market today. Through superior engineering, we have built a phone system that does so much more than simply permit an inmate to make phone calls. Our system was designed to integrate directly into your existing network, giving anyone with the appropriate authorization the ability to access the application from the comfort of their own office. In fact, our phone systems can be networked together to support a complex of facilities across an entire country. Even better, we have built the system from the very beginning as an application that can be managed over the internet. Every function that is available from your desk is now available to you no matter where you are! Internet Ready Manage your phone system from anywhere! If you have internet access then you can administer our inmate phone system. You can listen to recordings, monitor live phone conversations, change configurations or do almost anything else you would normally do from your desk – from wherever you are. Multiple Facility Functionality More than one facility is never a problem! Configure the Offender Communication System to provide service to inmates in a single facility, an entire network of joined facilities, or a network of facilities across an entire country. Call Recording Our voice recordings are all digital, available all the time! We offer you the flexibility to record one call, selected calls, or all calls while protecting attorney-client privileges. A multitude of search methods makes it easy to find, play, copy, and email recordings. Store your recordings on a variety of media devices such as: CD, DVD and network storage devices. You can even export and email your recordings to investigators. Our endorsement of open technology and standards means that our recordings are not proprietary and may be monitored on a variety of industry standard players. Call Monitoring No one knows you are listening! Silently monitor inmate calls from any device that has a sound card and speakers. There are no special monitoring stations, phones or headsets required – just an internet or network connection. Monitor calls to a specific phone number, calls made by a specific inmate, calls made by a specific phone or group of phones, or all calls made from your facility. You can monitor these calls even when you leave the office with the appropriate security and an internet connection. One simple key press will allow you to record the call while you are monitoring. Call Alerts Tell us how you want notified! We can notify you when an inmate calls a specific phone number, made by a specific inmate, made on a specific phone or group of phones, or when any call is made from your facility. Pick your notification method: pager, email, cell phone, or another supported device. Furthermore, you can schedule your notification method based on the time of day or day of the week. An unlimited number of methods and phone numbers may be attached to a schedule, ensuring that you never miss a chance to monitor a call. Cell phone or computer users with the proper security can silently monitor calls immediately after receiving an alert. Profiles Customize everything about your inmate phone system! By creating profiles, you can configure an individual inmate, a single phone, a group of phones, or your entire facility to support such functions as:
Even when you move an inmate, the profile follows the offender to the new location. The profile you configure for a phone always remains with the phone. 3-Way Call Detection Detect and identify call forwards! Our patented detection technology was engineered with the latest advances in switching technology in mind. Detect and report on three-way call attempts. Schedules Change the way your inmate phones work based on a customizable schedule! Change the functionality of a phone, group of phones, all the phones, and even an inmate’s phone privileges based on the day, time of day, date range, or day of the week. An unlimited number of schedules can apply to a phone or inmate, permitting events such as:
Call Blocking Prevent unwanted calls! Calls can be prevented to specific numbers, ranges of phone numbers, area codes and combinations of area codes and exchanges for the entire facility or an individual inmate. The called party also has the option of automatically blocking calls from either the inmate calling them or all calls made from a facility. Allowed Numbers Never manually enter another allowed number again! Some facilities limit an inmate to calling a specific list of permitted phone numbers. Entering and updating these allowed number lists is a time consuming manual process. With our scanning technology, you can simply collect the phone numbers from your inmate population and scan these numbers into our system. Commissary by Phone Order entry has never been easier! Let inmates enter their own commissary orders while supporting the restrictions you need to enforce, such as purchase limits, quantity limits, category limits, housing unit purchase limits, and more. All inmate balances are updated immediately, detailed audit transactions are stored, tax information is collected, and inventory is updated. Integration with all major commissary suppliers is built-in, ensuring that they will receive an electronic transmission of all commissary orders. Commissary orders can be enabled on specific phones, groups of phones, days, times, inmates, groups of inmates, or any combination of these. Inmate Sick Call Let inmates make their own requests for medical appointments! Inmates can use the phone system to provide enough information for medical staff to triage medical complaints and automatically schedule appointments for qualified requests. Debit Calls Fight the cost of expensive phone calls! Inmates can use their commissary funds to make phone calls at a discounted price. All inmate balances are updated immediately, detailed audit transactions are stored, and tax information is collected. For any facility using the DSI offender management system, the debit system is fully integrated and all balances are updated in real-time. Online Bill Payment Families can pay for phone calls 24/7! Now there is no excuse for blocked calls. Inmate family members can pre-pay for phone calls or pay on outstanding balances twenty-four hours a day, seven days a week through our secure website. Family Payment Options We make it easy for families to receive calls! We are sensitive to the financial needs of inmate families. We offer a variety of convenient payment options such as credit card, money order, check, internet payments, MoneyGram and Western Union payments, and even deposits through kiosks that we provide to facilities. Language Support Multiple languages are available! All automated prompts can be set so that both the inmate and the called party can converse in their native languages. Furthermore, our unique algorithms construct the proper sentence structure for each language from individual recorded words, ensuring that the prompts sound natural to the listener during playback. Security No unauthorized access! Every screen and every function is protected by our extensive encrypted security system. Permissions for individual users or groups of users can be narrowed to specific tasks such as additions, deletions, edits, printing, or view-only. Any process can be enabled or disabled. Special Services Expand the options available to inmates! Supports snitch lines, pseudo-911 calls, inmate requests, sick calls, bail bonding agencies, immigration consulates, and much more. Integration with Offender Management System No more dual entry! Offender Communication System is built to integrate with the industry’s best offender management software, which means that you will never have to book or release inmates on both a phone system and the system that runs your facility. Bookings and releases in our software flow seamlessly from the offender management software to the phone system. Inmate phone transactions such as debit calls, commissary orders, and sick calls interact with our offender management system immediately, providing enough detail to satisfy the most exacting auditor. |
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