Inmate Phone Solution

"Making Cents of our Solutions "

We all know that coordinating inmate communications within your facility is a top priority. Phone calls to loved ones affect inmate well-being, your ability to manage their behavior, how well you can secure revenues for your facility, your ability to control overcrowding and most importantly, your capacity to maintain the “status quo” within your four walls. For these reasons and more, choosing the right vendor to manage your facility’s inmate phone program is crucial to your daily operations.

How would you like to have a system that is completely configurable to your specific needs? How about one that integrates seamlessly with your current network and jail management platform? What about one that you are able to access from anywhere that has an internet connection - any time, day or night? Congratulations. You’ve just stumbled upon the product you’ve been waiting for. Our Offender Communication System (OCS) capitalizes on all of these features and more! It is a very user-friendly application designed for every level of criminal justice staff. Read below for more information on how this state-of-the-art inmate phone system can Improve Your Experience.

Our Promise To You

Access From Anywhere

With our inmate phone system, you can control your phone system from anywhere, at any time. With internet access, you can listen to recordings, monitor live phone conversations, change configurations, suspend specific calls and actual phone units or handle almost anything else you would normally do from your desk.

Call Monitoring and Recording

According to the FBI, the trend in the United States is that less than four percent of inmate telephone calls and/or call recordings are monitored or listened to by criminal justice agencies. A small facility of one hundred beds could have more 25 hours of recorded calls every single day! This would take a minimum of three full-time staff members working non-stop to listen to this many hours of recordings. Does your staff have time for this?

 

Use our inmate phone system to silently monitor inmate calls from any device that has a sound card and speakers. Choose a specific phone number, inmate, phone or group of phones. One simple key press allows you to start recording the call while you are monitoring. Call recordings are all digital and available at any time. Choose how you want to record them. Search makes it easy to find, play, and copy recordings. Store your recordings on a variety of media devices such as CD, DVD and network storage devices. Export and email your recordings to investigators. All at the touch of a button!

Other Available Features:

• No more dual entry! – Integrate with the industry’s best jail management software, which means that you will never have to book or release inmates twice. Debit calls, commissary orders and inmate sick calls are communicated between the two systems automatically.
• Call Alerts – Choose and schedule your method of notification for calls from suspected inmates.
• Customize Profiles – Configure your phones to support commissary, voicemail, call recording, telephone identification numbers, medical sick calls and more!
• 3-Way Call Detection – Identify and report three-way calling attempts using our patented technology.
• Allowed Numbers – Use our technology to scan inmate allowed numbers into the system. Let inmates manage their own allowed number lists.
• Commissary by Phone – Let inmates enter their own commissary orders while still supporting your facility’s customizable restrictions. Inmate balances are updated immediately, all while storing transactions, tax information, and updating inventory levels.
• Debit Calls – Allow inmates to use their commissary funds to make phone calls. Use our Offender Management System or Accounting System to fully integrate so that account balances are updated in real-time.
• Language Support – Allow your inmates to converse with family and friends in their native languages. Configure the automated phone system to record and configure prompts for other services available by phone.

 

Plenty of Friends and Family Payment Options 

Communication between inmates and the outside is crucial. But available funds can be an issue for some inmate families – and it is important to be sensitive to their financial needs. We offer a variety of convenient payment options such as credit card, money order, check, internet payments, MoneyGram and Western Union payments.

 

Several Convenient Payment Methods

OffenderConnect.com can help you save time and money by allowing users to manage account transactions online from one, convenient website. Managing your telephone and commissary accounts online is fast and simple with 24-hour access. Make deposits at a time and place that's convenient for you so you can continue to keep in contact with your loved ones. Deposit money into your loved one's commissary account, allowing them to purchase supplies and treats at the facility canteen when they need them.All online transactions are available immediately, so there's no need to wonder whether an inmate has what they need within the facility's walls.

 

Live Operator and Automated Inmate Telephone Line – Friends and family members can also call into our live call center operators or use our 24 hour automated interactive voice response system to make payments onto inmate phone or commissary accounts.

 

Complimentary products to the Offender Communication System

Call IQ allows investigators to more efficiently monitor, evaluate and control their inmate communications. The IQ Series improves your investigative experience by providing intelligent ways to manage the communication coming into and going out of your facility.