Improving Your Experience...
One Question At A Time!
For over 25 years, DSI-ITI, LLC. has supplied software solutions to the corrections industry. Our products include jail management systems, inmate telephones, probation and parole management systems, and call investigation tools. DSI-ITI, LLC. always strives to improve the experience of its customers. Frequently, we are asked how to solve a variety of problems. Below, is a list of questions that various levels of administration frequently ask us to answer for them. If you can not find what you are looking for here, please explore the rest of our website or contact us directly to Improve Your Experience.
From the Administration User:
- I keep hearing complaints about the fees that inmate friends and family members must pay for inmate calls. I think this is affecting the revenue my facility earns from those calls.
Unfortunately, the emerging trend for most inmate phone companies is to increase hidden fees on the back-end in order to maximize profits and remain competitive. They use these fees to supplement their income by incorporating hidden fees (which are not subject to regulation) on inmate calls. Many facilities are not aware of the existence of such fees and most are not paid commissions on them. These fees directly affect friends and family members who are opening accounts by decreasing the funds that are available for phone calls with their loved ones. What some facilities might not realize, though, is that fees charged to inmate phone accounts can negatively affect their bottom line as well. This is why you may not be receiving as much revenue from inmate calls.
An Overview of Fees:
- Opening fees are charged when an inmate's friend or family member sets up a specific account for their personal telephone line.
- Transaction fees are charged when money is placed onto an already existing prepaid phone account.
- Closing fees are charged after an inmate is released from the facility and their family and friends wish to get back the money that remains in their prepaid phone account.
- Technology fees allow phone companies to recoup the costs of providing technology by charging the called party each time an inmate makes a call.
As a company, we do charge a number of small fees on inmate telephone calls; however they are minor in comparison to other providers. Our fees for deposits to inmate friends and families are the lowest in the industry. We try to be advocates for inmate friends and family members who are already burdened with their loved ones spending time incarcerated. We want your facility to be able to collect as much revenue as possible from inmate phone calls and we do this by charging only when absolutely necessary to supplement labor or technology costs. Come talk to us and we'll show you the numbers!
Close
- I want to generate more statistical reports to help me make better decision for my facility. I need to create customized templates to make third party agency reporting easier on my staff.
You want accurate reports at your fingertips regarding your inmates and your facility. You also need to have the ability to make agency reporting as quick and painless as possible. You want to investigate some statistical patterns and use reporting as an investigative tool. You want to make better decisions - faster and more accurately. We hear this a lot! And we have the solution - as well as the capabilities of creating newer and better ways to accumulate and manage your facility data.
Within the Offender Management System, built-in (and customizable) reports interface with Crystal Reports and make generating statistical information and agency reporting a breeze. Our support team and product specialists can also help you design and generate your own reports within the software modules, based on your facility's individual reporting needs. Even more, data from any report can be exported to other popular file formats and third party programs with ease!
Listed below are some of the reports that come standard within your Offender Management System:
- Accounting
- Activity Logs
- Batch Deposits and Withdrawals
- Booking
- Cash Drawer
- Charges
- Classification
- General Ledger
- Good Time
- Housing Incidents
- Incidents
- Inmate Mail
- Inventory
- Key Management
- Meals
- Medical
- Population
- Probation/Parole
- Property
- Scheduling
- Temporary Release
- Visitation
- Warrants
- Work Release
Our goal is to provide you with a state-of-the-art product that meets and exceeds your needs. Part of that objective, is helping you sift through all of that information and use it to make better decisions in regards to your inmates and your facility. Call us today for more information on how we can improve your reporting experience!
Close
- I’m looking for ways to make it easier for friends and family members to place money onto an inmates’ commissary or phone account so that I can generate more revenue.
Your visitation lines are growing and your staff members keep receiving calls from inmate friends and family members complaining that they are unable to get through to anyone on the phone to make a payment. Your visitation officers are handling thousands of dollars in phone and commissary deposits a month. Visitors are complaining because they cannot come in and deposit funds after visitation hours are over. Does this sound like your facility? Let us help!
Friends and family members of inmates that are managed by our Offender Communication System (OCS) have access to a variety of payment options, both in person and online. They can make a payment to an inmate phone account without ever having to leave the comfort of their home. They are happy that they can speak with their loved ones and more importantly, it's generating more revenue for your facility.
The eZ Deposit Kiosk accepts cash or credit card deposits from an inmate's family and friends and places it automatically into either the inmate's commissary or phone account. The kiosk can be placed into a secure space in your visitation area. The addition of kiosks to your facility will decrease visitation lines and reduce the liability to your corrections staff of handling large amounts of money each day.
Our InmateBanker.com website allows friends and family members to put money onto an inmate commissary or phone account from any computer with a secure internet connection. Best of all, there is no fee to your facility for this outstanding service! We set you up with a site, give you the necessary tools to inform friends and family members of the new service, and you're generating revenues for your facility almost immediately.
Should friends and family members want to speak with someone regarding their loved one's phone or commissary account, they can speak with one of our Live Operators or dial into our Automated Interactive Voice Response Line available 24 hours a day, 7 days a week. Our group of friendly customer support agents are always ready to assist!
For more information and to read how these self service options are helping some of our current facilities, see the following:
Close
- I can’t always be at the facility. I need a system that I can access remotely.
We all know that you can't be at the facility all hours of the day and night, but sometimes you need to access information from your jail management or inmate phone system when you are not physically there. Security issues come up, you need to consult an inmate's case file, or you want to monitor a live call or listen to a recorded phone call. Look no further. We have the products for you!
The Evolution platform for our Offender Management System (OMS) puts inmate and facility data within your reach, from any location at any time - even your home office or local coffee shop. The web-based applications enable users to control their facilities without boundaries - allowing security and control even during those times when you cannot physically be in the building. Enjoy decreased hardware and software requirements. Lower your facility costs and maintenance of upgrades on multiple workstations. Change out workstations with ease since you won't have to download or install programs. Save labor hours and money - all while being able to utilize your jail management and inmate phone systems through the web.
With our Offender Communication System, you can control your phone system from anywhere, at any time. With internet access, you can listen to recordings, monitor live phone conversations, change configurations, suspend specific calls and actual phone units or handle almost anything else you would normally do from your desk. With the two systems integrated together, you can handle almost any task from the comfort of your own home - without having to step foot into your facility. Request a demo today and we'll show you the next revolution in inmate care!
Close
- I simply can’t afford new technology right now.
Your current jail management software is outdated and continues to crash when you try to initiate reports. Inmates keep complaining because the phone system is down again and they can't make phone calls. It's obvious that your current accounting system isn't made for corrections - you're tired to conforming to its standard modules. And you're tired of keeping track of commissary transactions and loads of inventory. We know the problems you face - and we know that you want to fix them as quickly and cheaply as possible. We also know that with today's economic shortfalls, your county cannot afford to buy you brand new, shiny technologies to help you do your job better. You've come to the right place. And we have options for you!
As a company, we have worked on several unique options to meet your facility's needs when it comes to software. We can provide the best options for your facility at prices recognized by many as the lowest in the industry. Because of the pricing plans we have created, it may even be possible for you to receive software at an extremely reduced cost and sometimes even for free. And we won't nickel and dime you for every change or fix that needs to be made to customize your system. Our experienced service and support teams are ready to help you - they know our products and they can truly improve your experience. Request a live demo and speak with our sales account executives to get the details on our outstanding pricing options.
Close
