Improving Your Experience...

One Question At A Time!

For over 25 years, DSI-ITI, LLC. has supplied software solutions to the corrections industry. Our products include jail management systems, inmate telephones, probation and parole management systems, and call investigation tools. DSI-ITI, LLC. always strives to improve the experience of its customers. Frequently, we are asked how to solve a variety of problems. Below, is a list of questions that technology departments frequently ask us to answer for them. If you can not find what you are looking for here, please explore the rest of our website or contact us directly to Improve Your Experience.

From the Technology User:

• I have multiple systems that are not interfaced
  
  

  Let me guess. You have others coming to you constantly complaining that the same information has to be entered multiple times. This is a common problem that we hear constantly. The problem begins when one vendor doesn't want to work with another vendor. Before you know it, your job has become the middle man. Sound familiar?

  With solutions from DSI-ITI, LLC this won't be a problem. We have our applications interfaced and integrated together. For you, that means that when you enter an offender's name into one system, you won't have to enter it again into another system. We also know how to interface with other vendors. We have interfaced our applications with virtually every player in the market. Whether it's an interface to your commissary provider, your CAD / RMS system, or a state agency, we can handle it. With over twenty-five years in the public safety industry, we have seen it all (we've even interfaced to local newspapers for daily delivery!). Don't just take my word for it though, request a live demo and have one of our knowledge application specialists show you exactly how we can Improve Your Experience!     Close
  
  

• My systems are outdated – DOS or Client Server based
  
  

  Slow, sluggish, outdated, and just barely performs the job that it's supposed to do. That pretty much describes your current jail management system or inmate phone system doesn't it?

  What if I told you that you could not only have the newest system features and functionality without breaking the bank? Too good to be true?

  It's not! Our solutions are web based. What does that mean for you? Well it means that you can access your system from anywhere. Do you want to work from home today? Not a problem! What if you have a PC that needs swapped out for another? Not an issue either. Just navigate to the system through a safe and secure network connection and you're back in business.

  What about those new features that you're always hearing about? Well we have them! All of them! Our systems come, out of the box, with everything but the kitchen sink.

  We're not going to charge you extra to use them either! We'll work with you to understand how your facility operates and then show you how to use our solutions to meet your needs. We won't dictate how to do your job.

  If you're curious if we have the exact feature set that you are looking for, request a live demo today and one of our knowledgeable application specialists will answer your specific questions. We'll work with you to make it easy and Improve Your Experience!     Close
  
  

• My current provider can not service or support my technology needs
  
  

  30 minute hold times. Ten days until someone actually fixes the problem. Phones broken, inmate family members complaining, and rioting in the cell blocks. Yeah, we've heard the horror stories about other vendors. Isn't it great, when your system is in complete failure, to be told that the earliest someone will be there is two to three business days?

  What if there was a company that put you and your problems before all else?

  DSI-ITI, LLC. strives to constantly Improve Your Experience. That goes for our new customers, old customers, inmates, family members, partners, employees, you get the point. When something goes wrong and you need someone to be there to help you get the issue fixed. We'll be that company. We not only stand behind our technology, but we'll stand shoulder to shoulder with you until all is well and life is back to normal. Have we had some long wait times and extended periods to fix problems. Sure. We admit that we haven't always been perfect, but you won't find a company out there that will stand beside you through the tough times more than we will. We will see the problem through and not leave you hanging. Don't believe me? Request a live demo and have one of our application specialists tell you all about how we will Improve Your Experience!     Close
  
  

• No one knows how to use our current system
  
  

  Let me guess. You have one or two people in your entire facility that actually know how to use the system that you currently use. They were trained when the system was purchased and were instructed to train everyone else. The only problem is, they know how to use it, but not how to teach anyone else how to use it. So now you are left with an expensive system that no one knows how to use.

  You're not alone. We see this all the time when we replace an old system with ours. Many times, the system isn't unusable. It simply wasn't designed for the people that will actually use it. Our solutions have been crafted over a twenty-plus year time frame by the users that actually interact with our system everyday. At our annual User Group, our users - people just like you - vote on what changes or additions that they would like to have made to our solutions. This helps us to provide our customers with exactly what they need. They also tell us how it should look and feel. This leaves us with a system that has everything that you need and is easy to use. We also will never leave your facility without your entire staff knowing how to perform their daily tasks and more! If you would like to see what twenty-five years of user input and training looks like, request a live demo with one of our application specialists to learn how we can Improve Your Experience!     Close
  
  

• New technology solutions are too expensive for my facility to afford
  
  

  Systems are breaking down or becoming obsolete and you have no money to buy something new to get all the wheels back on track. Sound familiar?

  Affordability is something that companies and customers both struggle with. Technology can be a really expensive upgrade for facilities to afford. Unfortunately, with the economy in a downturn, county funded technology projects are not on the top of the list.

  There are options. DSI-ITI, LLC. have worked on several creative pricing proposals that may fit your facility's needs. For example, by signing a new inmate phone contract, it may be possible for you to receive other technology solutions as part of your contract for an extremely reduced price (sometimes even cost free to the facility!). For more information on how we can help make technology upgrades affordable for your facility, request a live demo and one of our knowledgeable account executives can walk you through the process. Funding options are available. Request a live demo today to learn how we can Improve Your Experience.     Close