JIM BRADLEY - Director, DSI Client Services

Jim Bradley has worked within the Product Development Division at DSI-ITI, LLC. since 2000. Prior to employment, he received his Bachelor of Science in Computer Science from Allegheny College. He also received a Masters in Business Administration (MBA) from Saint Francis University in 2007. Mr. Bradley served solely as a software engineer until 2005, when he assumed the role of team lead of the client/server Offender Management System (OMS). In addition to being responsible for the development and maintenance of the OMS application, the role required the management of interfaces with a number of the company’s partners throughout the corrections industry. He has overseen numerous development efforts throughout the entire software life cycle - from concept through implementation. 

In 2007, Mr. Bradley’s role was expanded to include management of the Quality Assurance and Technical Writing teams. The role of the Quality Assurance Team is to ensure that all applications are released not only defect-free, but also in line with the specifications and requirements defined by all stakeholders. In his role as Technical Writing team lead, Mr. Bradley and his team are responsible for providing accurate and meaningful documentation to end users. 

During his tenure, Mr. Bradley has had extensive experience in the automation of correctional facilities of all sizes. This experience ranges from serving as a technical resource to conducting business process analysis and project management.

As Team Leader of Implementation, Breanne Rodgers oversees the company's hardware/software installations, upgrades, migrations, and training engagements. She began with DSI-ITI, LLC. in May 2002 as as Software Engineer doing enhancements to the Offender Management System Accounting module. When the new Evolution system was being developed, Ms. Rodgers assisted in the complete re-design of the Accounting module. A need then arose for a Software Engineer to become a permanent member of the company's Support Department. Ms. Rodgers took the position, bringing both development and accounting knowledge to the department. She evaluated and designed Standard Operating Procedures, provided regular reports on department metrics, maintained and analyzed customer service surveys, served as administrator of the CRM software, and acted as liaison to the Product Development Division.

Ms. Rodgers now supervises the company's Corporate Trainers and Implementation Engineers, working to provide the best service possible to customers. She also works closely with Project Managers, Account Executives, and customers to ensure projects are scheduled in a timely manner and completed with focus on customer satisfaction.

Ms. Rodgers is a graduate of the University of Pittsburgh at Johnstown with a dual degree consisting of a Business Finance degree in the Social Science Division and a Computer Science degree in the Natural Science Division. She also has a minor in Mathematics.

As the Help Desk Team Lead, Vanessa Weakland is responsible for complete customer satisfaction by ensuring her team resolves all client issues in a timely manner. She is also responsible for overseeing all upgrades to future versions of DSI-ITI, LLC. products and for overseeing the scheduling of patches that need applied as well as any interface software that needs to be installed at facilities. Prior to becoming the Team Lead for the support department Mrs. Weakland spent over five years as a support department technician, where she learned all facets of all DSI-ITI, LLC. software applications.

Mrs. Weakland comes to DSI-ITI, LLC. from the Computer Learning Network; where she was awarded a degree as a Microcomputer Specialist. She previously worked in the Support Department for Sheetz Convenience Stores; where she was responsible for supporting the software for all store locations.

Mrs. Weakland is dedicated to improving the customer experience each and every time the customer contacts the support department. Her entire team is focused on following this motto, so that each customer is completely satisfied with every issue that is resolved by the DSI-ITI, LLC. support staff.