Offender
Management System | Offender Communication System
Probation
and Parole | Call Track | Juvenile Detention
FOR IMMEDIATE
RELEASE
Digital
Solutions / Inmate Telephone, Inc. Adds Online Account Registration
DSI / ITI
provide online account registration to alleviate high call volume and
to reduce wait times for inmate family and friends.
Altoona, Pennsylvania
– July 1, 2009 - Digital Solutions / Inmate Telephone,
Inc. today announced that inmate families and friends no longer have
to wait for a phone call from an inmate to initiate a phone account.
Friends and family members of inmates can now
visit the Inmate Telephone, Inc. web site (http://www.inmatetelephone.com)
to set up accounts directly, without having to receive an initial phone
call from an inmate and without speaking to a customer service representative.
Families and friends of inmates housed in facilities
with phones provided by Inmate Telephone, Inc. can now take advantage
of these key benefits when accessing or creating an account online:
- No need to wait for an initial call by an inmate to open an account
- 24/7 account creation and access
- Payments may be made online to an inmate’s phone account
“Inmate Telephone, Inc.
has been experiencing a lot of growth over the last several months due
to the popularity of our Offender Communications System and it has increased
our hold times for callers,” explained Matt Caesar, Chief of Product
Development for DSI / ITI. “As a result, we had to look
for a way to provide the high quality service we are known for to a
larger audience and do it quickly. This change (online registration)
will allow us to better serve inmates and their families and that’s
really what we want to do!”
Company sources have indicated that the new online registrations
will have other benefits as well. “Now you can register
and talk to your loved one much faster- we have expanded our capabilities
beyond the current customer service hours,” said Caesar.
“Online registration makes it possible to speak to an inmate arraigned
over a weekend and makes it more convenient for families to create accounts
and add money onto phone accounts.”
“We’re constantly working on enhancements
to improve the customer experience,” continued Caesar. “Right
now we’re planning to launch a new portal on July 8 for inmate
families that will offer even more online services.”
Those interested in learning more about inmate telephone
services may visit Digital Solutions / Inmate Telephone, Inc. at http://www.dsiiti.com,
or contact DSI / ITI by calling (888) 222-3081.
About
Digital Solutions / Inmate Telephone, Inc.
Established
in 1984 in Altoona, Pennsylvania, Digital Solutions Incorporated (DSI)
is a privately held technology company that specializes in automating
corrections agencies. Its sister company, Inmate Telephone Incorporated
(ITI), was founded in 1994 to create and maintain state-of-the-art inmate
phone systems for correctional facilities.
More than twenty years of successful implementations
in over four hundred agencies has enabled DSI / ITI to become the leading
provider of software solutions to the corrections industry. The
company attributes much of their success to the practice of involving
users in the design phases of the application development process -
input that is critical in enabling the company to continually improve,
while building a sense of ownership among the communities they serve.
For more information, please visit http://www.dsiiti.com
For more company news and information visit http://www.dsiiti.comNews_and_Events.shtml
This article is also available on PRWeb
Contact:
Thomas Brence, Director of Marketing
Digital Solutions
/ Inmate Telephone, Inc.
ph. 888.222.3081
fx.
814.949.3307
www.dsiiti.com
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