Call Investigation Solution

"Making Cents of our Solutions "

Do you know what is slipping through the cracks in your facility? Ever imagine that you could catch inmates in the act before their friends and family members brought illegal items into your visitation area? Wouldn’t you like to stop the spread of criminal and gang activities in your facility? Look no further – Call IQ is the solution.

Call IQ is a product, which allows investigators to more efficiently monitor, evaluate and control inmate communications. Call IQ improves your investigative experience by providing intelligent ways to track down what is coming into and going out of your facility – all by monitoring inmate phone calls.

FACT: Only 4% of inmate phone conversations are ever listened to.

When we study patterns of behavior in jails and prisons across the country, we notice that housed offenders don’t believe that their calls are being monitored or recorded. Investigative research can tell you that inmates are willing to divulge large amounts of covert information over the telephone to friends and family members – even when they know they might get caught if found out by corrections staff. So how do you find only those phone calls that contain criminal activity?

We all know what the current method for investigating call activity is in our facility – if we even have the time and manpower to do it. We arbitrarily monitor live calls, listen to random call recordings, and attempt to operate a very basic voice-to-text system and word search. Is it safe to say that these methods are a totally inadequate approach to a huge problem currently facing your facility?

How Does Call IQ Work?

Call IQ automatically transcribes calls using state-of-the-art speech recognition technology, capable of language models with a vocabulary of over 65,000 street and slang terms. This system is designed specifically for the correctional industry using your facility’s actual inmate telephone calls in order to “train” the system to transcribe calls appropriately. Once calls are transcribed into text, corrections staff and investigators will use the advanced keyword search technology to extract phone calls from the system. But Call IQ doesn’t just locate the exact word that you typed in…it finds all slang, street terms and associated phrases for that word as well in one single push of the button. Have the feeling that an inmate’s family member is smuggling cocaine into your facility? Punch in “cocaine” and find every instance when a called party has spoken “blow”, “coke”, “Big C”, “Charlie” and “snow” as well.

Other Benefits of the System

• The software categorizes calls and ranks them in order of importance. It highlights those calls that fall into key categories requiring immediate attention by your corrections officials, giving an overview of all the activity at a glance and reducing research time significantly.
• Your facility, investigators and local gang task forces can add custom phrases that are not in the standard language model at their convenience, assuring that the system is up to date and specific to your local area and dialogue.
• Database agents can be created that will alert you via email if a person utters a specific phrase or mentions a certain topic during a call. The Call IQ system emails a summary of the call as well as the transcript, getting the information to the appropriate people in a quick and efficient manner.
• The Call IQ system allows you to view the exact sentences within the transcribed recorded calls where certain phrases were uttered without having to listen to the entire call recording. Based on the information, you can then decide to play the actual recording for better context.

The Bottom Line?

Call IQ provides the most proactive way to monitor illegal activities in your facility on the market today. It decreases the time that your corrections staff must spend monitoring and listening to recorded phone conversations. Tests of our system have uncovered calls showing evidence of drug dealing, gang activities, names of snitches and other drug dealers, and established links between inmates and corrections officers. Just think about the many possibilities in your facility. Schedule a live demo today!