Improving
Your Experience...
One Question At
A Time!
For over 25 years, DSI-ITI,
LLC. has supplied software solutions to the corrections industry. Our
products include jail management
systems, inmate telephones,
probation and parole management systems, and call
investigation tools. DSI-ITI, LLC. always strives to improve the
experience of its customers. Frequently, we are asked how to solve
a variety of problems. Below, is a list of questions that technology
departments frequently ask us to answer for them. If
you can not find what you are looking for here, please explore the rest
of our website or contact us directly to
Improve Your Experience.
From
the Technology User:
- I
have multiple systems that are not interfaced
Let
me guess. You have others coming to you constantly complaining that
the same information has to be entered multiple times. This is a
common problem that we hear constantly. The problem begins when
one vendor doesn't want to work with another vendor. Before you
know it, your job has become the middle man. Sound familiar?
With solutions from DSI-ITI, LLC this
won't be a problem. We have our applications interfaced and integrated
together. For you, that means that when you enter an offender's
name into one system, you won't have to enter it again into another
system. We also know how to interface with other vendors. We have
interfaced our applications with virtually every player in the
market. Whether it's an interface to your commissary provider,
your CAD / RMS system, or a state agency, we can handle it. With
over twenty-five years in the public safety industry, we have
seen it all (we've even interfaced to local newspapers for daily
delivery!). Don't just take my word for it though, request a live
demo and have one of our knowledge application specialists show
you exactly how we can Improve Your Experience! Close
- My
systems are outdated – DOS or Client Server based
Slow, sluggish, outdated, and just barely performs the job that
it's supposed to do. That pretty much describes your current jail
management system or inmate phone system doesn't it?
What if I told you that you could not only have the newest system
features and functionality without breaking the bank? Too good
to be true?
It's not! Our solutions are web based. What does that mean for
you? Well it means that you can access your system from anywhere.
Do you want to work from home today? Not a problem! What if you
have a PC that needs swapped out for another? Not an issue either.
Just navigate to the system through a safe and secure network
connection and you're back in business.
What about those new features that you're always hearing about?
Well we have them! All of them! Our systems come, out of the box,
with everything but the kitchen sink.
We're not going to charge you extra to use them either! We'll
work with you to understand how your facility operates and then
show you how to use our solutions to meet your needs. We won't
dictate how to do your job.
If you're curious if we have the exact
feature set that you are looking for, request a live demo today
and one of our knowledgeable application specialists will answer
your specific questions. We'll work with you to make it easy and
Improve Your Experience! Close
- My
current provider can not service or support my technology needs
30
minute hold times. Ten days until someone actually fixes the problem.
Phones broken, inmate family members complaining, and rioting in
the cell blocks. Yeah, we've heard the horror stories about other
vendors. Isn't it great, when your system is in complete failure,
to be told that the earliest someone will be there is two to three
business days?
What if there was a company that put you and your problems before
all else?
DSI-ITI, LLC. strives to constantly
Improve Your Experience. That goes for our new customers, old
customers, inmates, family members, partners, employees, you get
the point. When something goes wrong and you need someone to be
there to help you get the issue fixed. We'll be that company.
We not only stand behind our technology, but we'll stand shoulder
to shoulder with you until all is well and life is back to normal.
Have we had some long wait times and extended periods to fix problems.
Sure. We admit that we haven't always been perfect, but you won't
find a company out there that will stand beside you through the
tough times more than we will. We will see the problem through
and not leave you hanging. Don't believe me? Request a live demo
and have one of our application specialists tell you all about
how we will Improve Your Experience! Close
- No
one knows how to use our current system
Let
me guess. You have one or two people in your entire facility that
actually know how to use the system that you currently use. They
were trained when the system was purchased and were instructed to
train everyone else. The only problem is, they know how to use it,
but not how to teach anyone else how to use it. So now you are left
with an expensive system that no one knows how to use.
You're not alone. We see this all the
time when we replace an old system with ours. Many times, the
system isn't unusable. It simply wasn't designed for the people
that will actually use it. Our solutions have been crafted over
a twenty-plus year time frame by the users that actually interact
with our system everyday. At our annual User Group, our users
- people just like you - vote on what changes or additions that
they would like to have made to our solutions. This helps us to
provide our customers with exactly what they need. They also tell
us how it should look and feel. This leaves us with a system that
has everything that you need and is easy to use. We also will
never leave your facility without your entire staff knowing how
to perform their daily tasks and more! If you would like to see
what twenty-five years of user input and training looks like,
request a live demo with one of our application specialists to
learn how we can Improve Your Experience! Close
- New
technology solutions are too expensive for my facility to afford
Systems
are breaking down or becoming obsolete and you have no money to
buy something new to get all the wheels back on track. Sound familiar?
Affordability is something that companies and customers both
struggle with. Technology can be a really expensive upgrade
for facilities to afford. Unfortunately, with the economy in
a downturn, county funded technology projects are not on the
top of the list.
There are options. DSI-ITI, LLC.
have worked on several creative pricing proposals that may fit
your facility's needs. For example, by signing a new inmate
phone contract, it may be possible for you to receive other
technology solutions as part of your contract for an extremely
reduced price (sometimes even cost free to the facility!). For
more information on how we can help make technology upgrades
affordable for your facility, request a live demo and one of
our knowledgeable account executives can walk you through the
process. Funding options are available. Request a live demo
today to learn how we can Improve Your Experience. Close
