Improving
Your Experience...
One Question At
A Time!
For over 25 years, DSI-ITI,
LLC has supplied software solutions to the corrections industry. Our
products include jail management
systems, inmate telephones,
probation and parole management systems, and call
investigation tools. DSI-ITI, LLC always strives to improve the
experience of its customers. Frequently, we are asked how to solve a
variety of problems. Below, we have compiled a list of our most frequently
asked questions from our current facilities. If you can not find what
you are looking for here, please explore the rest of our website or
contact us directly to Improve Your Experience.
From
the Current Facility User(s):
- How
do I setup an account for phones?
- How
do I setup a datasource location for a Crystal Report?
Click
here
to review detailed instructions on setting up a datasource location
for a Crystal Report.
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- What
is a work flow in the OMS and what does it do?
Work flow is a set of screens an Officer can work through to make
sure all pieces of a booking (or another task) are completed. An
inmate can be placed into a workflow automatically at the time of
booking, or can be placed in a workflow at any time during his/her
incarceration. In OMS Evolution, workflows can be found under the
Tools menu and then by clicking on Workflow
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- How
do I add the "New Tid Button" on the booking page in OMS Evolution?
Click on Settings on the menu bar and select Security Administration.
Then either select groups or user tab depending on if your rights
are set up by user or group. Click on the group or user name you
are changing. In the right window scroll down till you find the
item called Booking Module then check the box below called Generate
A Tid then click save and close.
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- I
have an equipment failure at my site; who holds the warranty on this
item?
In most cases unless stipulated in your contract with DSI-ITI, LLC.
the warranty of all equipment will be handled through the manufacturer.
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- I
would like a custom crystal report for the OCS system.
ITI does not write custom reports for the system, there are numerous
"canned" reports that come built into OCS and you may bring your
request to Users Group for consideration.
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- How
do I remove globally blocked numbers?
Go into the OCS system and select settings/ global numbers. Select
the blocked numbers tab. Type the number in and click search to
see if the number is on the globally blocked list. Highlight the
number and click delete to unblock the number and click save
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- How
do I change my password in OCS?
In OCS click File, then click Change Password - then type your new
password and click save.
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- Where
can I find the Crystal Reports Vault?
Go to
www.dsiiti.com and click
on the Client Forums link on the top of the page Log into the forum
with your username and password Under Offender Management System
Information look for the link to DSI-ITI, LLC. Crystal Report Library
The reports are broken into two groups, Evolution and Legacy report
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- Can
the OMS application be run in a Terminal/Citrix Environment?
While this is not supported by DSI-ITI, LLC. a number of clients
have successfully deployed the application in this environment.
DSI-ITI, LLC. can provide assistance with getting the application
working on the Terminal/Citrix server but can not provide assistance
with deploying that to your workplace.
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- Can
I use a Virtual Server as an Application/Database server?
While DSI-ITI, LLC. does not provide a specific expertise with regards
to deploying Virtual Servers the OMS application and Oracle database
have been successfully deployed in Virtual Server environments by
DSI-ITI, LLC. clients.
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- What
rights do I need to use your Imaging application?
If you are using the Imaging application you must be a local administrator
to the workstation with unrestricted rights to the registry. Many
domain policies have been known to break this application.
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- Inmates
are supposed to receive X free calls when they're booked in, why don't
they hear a prompt to place a free call?
The inmate must be using one of the phones from which free calls
are allowed to be placed, The inmate needs to select the prompt
to place a collect call. When the called party answers, they will
hear notification that they have a free call and neither the inmate
nor called party will be charged.
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- We
have an inmate who is trying to make a call using a calling card.
The call won't dial and when we look at the reason why the attempt
failed, it tells us the card is invalid. We have verified that the
inmate is entering the card number and code correctly but it still
says it's invalid. Why is this happening? (Note: Calling Cards are
a feature available only in OCS 3.0 or higher)
The two main reasons for the INVALID CARD failure reason is the
card number or code are entered incorrectly or the card is already
associated with another inmate's TID. On the main OCS search screen
you will see a tab at the far right called 'Calling Cards'. From
there you can search the card number and see if it is associated
with an inmate. You can also view the card's balance, previous calls
made on the card and whether it is active
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- I
did not receive an ACH transfer email today and there is not a batch
to close what is wrong?
If a user encounters this it is likely because their IEngine (InmateBanker
Transfer IEngine) has stopped. The solution is to logon to the facility's
OMS server, open services, Choose "InmateBanker Transfer IEngine"
and select stop, wait about 10 seconds and select start. They will
then have to change their cash drawer to 85 and manually close the
batch.
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- My
kiosk printer stopped printing. How can I troubleshoot the problem?
Open the top cover of the kiosk and unload the paper. Blow on the
2 sensors at the back center of the printer. These sensors cannot
be seen, they are under the rubber rollers but they may have a dust
particle blocking the beam. You can also use canned air to remove
dust particles. Reload the paper and everything should work well
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- How
do you setup an ODBC data source for use with the Commissary Scanner
Application?
On your desktop, go to Start>Settings>Control Panel>Administrative
Tools>ODBC Data Source. Click on the User DSN tab and Click Add.
Scroll down through the list and choose Microsoft .dbase driver
(*.dbf) and click Finish. On the next screen, for Data Source Name,
type MSDBASE and the description is MSDBASE. The version can be
left at the default. Uncheck "Use Current Directory", and choose
your current drive\folder where your jmswin resides. Click OK until
you get back to the main screen and do the same thing for the System
DSN tab.
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- What
is the best way to get rid of old housing and add new?
. In OMS Legacy, go to Maintenance>Table Maintenance>Master Housing
Template. Double click on the housing record that is not longer
valid and Change the In Service field from Y to N. Click Save. You
can then click the Add button to add the new housing records. In
OMS Evolution, click on the Settings menu>Code Table Administration>Housing
module and double click on Master Housing Template. To remove old
housing, uncheck the In Service button. To add new housing, click
the Add button and add the new housing records.
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- Why
does my popup flash and disappear when I try to export calls?
If you are using Internet Explorer 7, you must go to the Tools>Internet
Options> Security Tab>Select Trusted Sites and add OCS using the
"Sites" button. Then click the "Custom Level" button and enable
the "Automatic Prompting for File Downloads" setting. Make sure
to save your changes.
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- Why
does my terminal show "UNDEFINED" in the log in screens for either
eOMS or OCS?
Evolution applications were compiled using Java 1.5 or higher. Downloading
a FREE executable of the latest Java SE (Standard Edition) will
fix the issue. (Be sure to always trust our HostNameGrabber!!!)
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- What
do I do if the images from our Unibrain 400 Camera have a yellow tint?
The yellow tint is usually caused by the camera not getting enough
light. To resolve this issue you adjust the wheel on the camera
lens closest to the body of the camera and that will adjust the
iris and allow more light into the camera.
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- What
do I do if I find an inmate in the system that has a Positive Cost
Recovery Balance? Power Builder OMS.
To resolve this issue you must first look to see if the inmate has
a positive account balance. If they do have an account balance,
first do a withdrawal to cash for the Positive Account Balance Amount.
Then you do a withdrawal on the cost recovery item that is showing
the positive balance on the cost recovery screen. Then you do a
deposit into the inmate's account for the full amount that should
be showing on their account balance.
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- When
can I be upgraded to Evolution?
Please contact you AE.
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- How
do I clear the cache on my machine?
Start>Control Panel>Internet Options>General>(Delete Temp Files,
Delete History, Delete Cookies)
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- What
about a manual?
We supply an excellent online help manual that can be accessed from
each screen throughout the software. The online help will open to
the specific subject pertaining to the program screen you are on
when you access the online help.
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- How
do we get help after the Go Live team has left?
We offer 24/7/365 support for our facilities. To reach our support
department, call 1.888.222.3081 or email
support@dsiiti.com.
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